Reference

Know Your Terms Before You Start

Our legal framework sets out exactly what you can expect from us and what we ask of you in return.

Jurisdiction-Aware PolicyUPI & Paytm Account TermsData Handling DisclosureAccount Access ConditionsPhonePe Transaction Terms

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What These Conditions Cover at restbet

restbet Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms govern every interaction you have with our platform — from opening your account to placing a wager and requesting a withdrawal. The agreement becomes active the moment you complete registration, and it covers all payment transactions including those processed via UPI, Paytm, and PhonePe.

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We operate subject to the laws of the jurisdiction under which we are licensed, and your access is contingent on local law in your region permitting such activity. If local law restricts or prohibits participation, you are not authorised to use the service. Amendments to these
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terms are communicated at least 14 days before taking effect; continuing to use the platform after that date constitutes acceptance. You are responsible for ensuring that your account details remain current and that any payment method linked to your account is registered in your own name.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

How to Reach Our Legal and Compliance Team

Formal legal correspondence, account disputes, and policy clarification requests are handled through dedicated channels. Our compliance team reviews submissions within 5 working days and responds in writing.

Email — Legal Queries Send formal legal correspondence or policy questions to our compliance address. Include your registered account ID so our team can match your submission to your account record and respond accurately.

Live Chat — Account Disputes Our live chat channel is staffed around the clock for account-level disputes. Legal escalations raised here are logged, assigned a reference number, and routed to the compliance team within one working day.

Postal Address — Formal Notices Notices that carry legal weight — cease-and-desist, subject access requests, or formal complaints — must be sent to our registered postal address. Delivery confirmation is required; email alone does not constitute formal notice.

HOW WE HANDLE THIS

Our Commitments on Data, Security and Retention

We treat your personal and financial data with a clearly defined set of controls.

Data We Collect

We collect the details you provide at registration — name, address, date of birth, payment method identifiers such as your UPI handle or Paytm-linked mobile — plus transactional records generated during your account activity.

Cookie Policy

Our site uses session cookies for authentication and persistent cookies for preference storage. Analytics cookies are opt-in only; a consent prompt appears on your first visit and your choice is saved to your account profile.

Account Security Controls

Two-factor authentication is available on all accounts and enforced on withdrawals above a set threshold. Failed login attempts trigger a temporary lock; you can reset access via the email address registered on your account.

Data Retention Period

Account records are retained for seven years from the date of last activity, in line with standard financial-services obligations. After this period, personal data is anonymised unless a regulatory hold requires extended retention.

Your Right to Request Changes

You may request correction, deletion, or a portable copy of your personal data by contacting our compliance team by email. We aim to action verified requests within 30 days and will confirm completion in writing.

Who to Contact for Legal Matters

Our Data Protection Officer handles all formal data and privacy-related correspondence. Contact details are listed in the footer of this page. For account access disputes, the compliance team is the correct first contact point.

Answers to What You Are Likely Asking

These questions cover the situations our account holders ask about most when reading through our legal terms. If your question is not answered here, our compliance team can provide a written clarification on request.

Access depends on local law in your specific state or territory. Where local law permits participation in real-money online gaming, you may open an account. It is your responsibility to confirm that access is lawful where you are located.

Your data is retained for seven years from the date your account is closed, as required by financial-services regulations. After that period it is anonymised. You may request a data export before closing your account at no charge.

Contact our compliance team via live chat or email with your account ID, the transaction reference, and the date. We acknowledge disputes within 24 hours and issue a written decision within five working days of receiving all required information.

We store only the identifiers necessary to process and verify transactions — your UPI handle or Paytm-linked mobile number. Full bank account credentials are never stored on our servers; they remain within the respective payment provider's encrypted infrastructure.

Yes. Submit a subject access request to our Data Protection Officer by email with proof of identity attached. We aim to respond within 30 days. The copy is provided in a machine-readable format and delivered to your registered email address.

We notify you via the email address registered on your account at least 14 days before any change takes effect. A summary of what changed and why is included in the notification. The updated terms are also published on this page with a revision date.

The governing law is specified in the full terms document linked in our footer. Where local Indian law applies to a particular transaction or data-handling obligation, that law takes precedence for that specific matter, as required by applicable regulation.

Know Your Terms Before You Start

How to Reach Our Legal and Compliance Team

Our Commitments on Data, Security and Retention

Data We Collect

Cookie Policy

Account Security Controls

Data Retention Period

Your Right to Request Changes

Who to Contact for Legal Matters

Answers to What You Are Likely Asking

01 Can I use restbet if I am based in India?

02 What happens to my personal data if I close my account?

03 How do I raise a formal dispute about a transaction?

04 Are my UPI and Paytm payment details stored on your servers?

05 Can I request a copy of the data restbet holds about me?

06 How will I know if the legal terms have changed?

07 What law governs my agreement with restbet?

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